Terms and Conditions
Welcome to Emma Blooms! By using our website and services, you agree to the following terms and conditions. Please read them carefully before placing any orders or interacting with our website.
1. Introduction
These Terms and Conditions govern your use of our website (www.emmablooms.com) and the services we provide, including the ordering of flower bouquets and delivery services. By accessing or using our website, you agree to comply with these terms.
2. Orders and Payments
- All orders placed on our website are subject to availability and confirmation of the order’s price. We reserve the right to cancel or modify orders if necessary.
- We accept cash-on-delivery (COD) as the only payment method. Payment must be made when the bouquet is delivered to the provided address.
3. Delivery
- Delivery times will be provided at the time of purchase and are subject to availability. We strive to ensure that all deliveries arrive on time, but we do not guarantee specific delivery times due to unforeseen circumstances.
- Delivery charges may apply depending on the delivery location. Any additional fees will be disclosed during checkout.
- If you are unavailable to receive the flowers upon delivery, we may attempt to contact you to reschedule. If we cannot reach you, your order may be canceled.
4. Product Information
- We make every effort to ensure that the flowers, bouquets, and arrangements on our website are accurately described. However, the flowers and colors may vary slightly due to availability and seasonal changes.
- Emma Blooms reserves the right to substitute flowers and materials in the arrangement with alternatives of equal or greater value, should any item be out of stock.
5. Refunds and Cancellations
- Due to the perishable nature of our products, we cannot accept returns on any orders once they have been delivered.
- If there is an issue with the quality of the flowers upon delivery, please contact us immediately at [email protected], and we will do our best to resolve the issue. Refunds or replacements may be provided depending on the situation.
6. Privacy and Data Protection
- We value your privacy and take the protection of your personal information seriously. For more information on how we collect and use your personal data, please refer to our Privacy Policy.
- By placing an order, you consent to us collecting and processing your personal information as described in our Privacy Policy.
7. Limitation of Liability
- Emma Blooms is not liable for any damages or losses resulting from the use of our website or services, including delays or issues with delivery. In no event shall our liability exceed the amount paid for the specific order in question.
- We are not responsible for any damages caused by events outside our control, such as extreme weather, natural disasters, or disruptions caused by third parties.
8. Changes to Terms and Conditions
- We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will be effective immediately.
- We recommend that you periodically review these Terms and Conditions to stay informed of any changes.
9. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of the country in which Emma Blooms operates. Any disputes will be resolved under the jurisdiction of the appropriate courts in that country.
10. Contact Us
If you have any questions about these Terms and Conditions or require assistance, please contact us at:
[email protected]