At Emma Blooms, we are dedicated to providing you with a seamless and efficient flower delivery experience. Below are the details of our shipping and delivery process.

1. Delivery Areas
We are working to expand our coverage and will notify you if we start delivering to new areas in the future.

2. Delivery Timeframe

• All orders are processed promptly upon receipt. Once your order is confirmed, we will aim to deliver your bouquet within the following timeframes:
  • Standard Delivery: Delivery will typically occur within 1-3 business days from the time of order confirmation.
  • Same-Day Delivery: Available for certain locations if the order is placed before 12:00 PM. For same-day deliveries, please contact us directly to confirm availability.
  Please note that these delivery times are estimates and may vary due to factors such as high demand, weather conditions, or unforeseen circumstances.

3. Delivery Charges

• Delivery charges will be calculated based on your delivery location and will be displayed during checkout.
• We may offer promotional discounts or free delivery for certain orders or locations from time to time. Please check our website for any available offers.

4. Delivery Confirmation
Once your order has been successfully delivered, you will receive a notification (via email or SMS) confirming the delivery.

5. Delivery Issues
If the recipient is unavailable at the time of delivery:

• Our delivery team will make an attempt to contact the recipient to arrange a new delivery time.
• If we are unable to reach the recipient, the delivery may be rescheduled, or we may issue a partial refund depending on the situation.

6. Order Tracking
Unfortunately, we do not offer real-time tracking for our deliveries. However, we strive to ensure that all deliveries are made on time and will notify you of any delays or issues.

7. Delayed or Failed Deliveries
In the event of a delay or failed delivery due to circumstances beyond our control (such as extreme weather or traffic conditions), we will notify you as soon as possible and work to resolve the situation. In case of significant delays, we will offer a partial refund or a replacement bouquet depending on the nature of the delay.

8. Order Modifications

• If you need to modify your order or delivery details, please contact us as soon as possible at [email protected]. Any changes to the delivery address or timing will be subject to availability and may incur additional charges.

9. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please contact us at:
[email protected]